RETURN
Our policy for returns lasts 10 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food can not be returned (some exceptions may apply in Refunds section).
To complete your return, we require a receipt or proof of purchase.
REFUND
There are certain situations where partial/full refunds or exchange are granted after returns (if applicable):
Any item not in its original condition or damaged for reasons non/due to our error it will be partially/full refunded or exchanged.
Sale items (if applicable)
Only regular priced items may be fully refunded; sale items cannot be refunded/exchanged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return (if applicable).
Shipping
To return your product, you should mail your product at our main warehouse address. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the payment will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*If you haven’t received a refund yet, first check your bank account and/or contact your credit card company, because it may take some time before your refund is officially completed. If you still have not received your refund, please contact us.